9. And perhaps most importantly, a contractor you can trust, and workers who will be carefully managed for trustworthiness, as well.
Other than price, trust is the most important factor in deciding who to allow into your home, around your family and pets, and near your possessions. If you don’t feel good about your first impression of a painter, trust your intuition. Don’t convince yourself that a low price is worth it. Benjamin Franklin once wrote that, “The bitterness of poor quality remains long after the sweetness of low price is forgotten.”
That’s why we intend to not just paint your home beautifully, but to win your trust by the way we interact with you from the initial phone call or online request for a quote, to the first estimate visit and experience, from the first day we are on the job until the last, and for many years after. Once you choose to become our customer, we consider you our customer for life.
So, we invest fully in a relationship with you. We don’t just see your project as a short-term way to make some money; we consider you to be a highly valued and long-term customer we are dedicated to making happy with us, with our service, and with how your home and project looks for many, many years to come. That’s why we take the character of all our employees so seriously, train them for it, hold them accountable to it, and reward them when that Customer Satisfaction Survey (which we ask all our customers to fill out at the end of each project) comes back with all 10s.
Once you get to know your painters, particularly our carefully trained and highly skilled Team Leaders, I believe your level of trust will deepen and you will feel comfortable and at ease with us in and around your home. That is not common in the painting industry. Painters, in general, are not known for being particularly communicative or trustworthy. I think you will find ours exceptional in that important way.